Privacy Policy

1.1 Account Information

When you create an account we collect your name, email address, and password (hashed). If you use Single Sign-On (SSO) or social login we receive your basic profile information from the identity provider.

1.2 Integration Data

When you connect third-party services (Google, Microsoft 365, Slack, CRM systems, etc.) we store encrypted OAuth tokens so Intelli-Assist can act on your behalf. We access your data on-demand — we do not bulk-copy or archive your emails, files, calendar events, or messages.

1.3 Usage Data

We automatically collect device type, browser, IP address, pages visited, feature usage, and interaction patterns to improve the Service.

1.4 Conversation Data

Your chat messages and AI responses are stored to maintain conversation context and improve the quality of assistance. You can delete conversation history at any time from Settings.

We use your information to:

• Provide, maintain, and improve the Service
• Authenticate your identity and manage your account
• Connect to and interact with your third-party services on your behalf
• Personalise your experience (AI memory, preferences, scheduling)
• Send service notifications, security alerts, and support messages
• Analyse usage patterns to improve features and performance
• Comply with legal obligations

We do not sell your personal information. We may share data with:

• Third-party integrations — only as directed by you when you connect a service and approve an action
• AI model providers — your prompts are sent to AI providers (e.g. OpenRouter, OpenAI) to generate responses. We do not share your name or email with these providers
• Infrastructure providers — hosting (Google Cloud), monitoring, and analytics services that process data on our behalf under strict contracts
• Legal requirements — if required by law, court order, or to protect our rights and safety

We implement industry-standard security measures including:

• Encryption at rest and in transit (TLS 1.2+)
• OAuth tokens encrypted with AES-256 before storage
• Password hashing with bcrypt
• Role-based access controls
• Regular security audits and vulnerability assessments
• AI safety guardrails and content filtering

We retain your account data for as long as your account is active. Conversation history is retained until you delete it. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

OAuth tokens are deleted immediately when you disconnect an integration.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Withdraw consent for data processing
• Disconnect any third-party integration at any time
• Export your data

To exercise these rights, contact us at privacy@intelliinfra.ai or use the relevant controls in Settings.

In the Intelli-Assist product we use essential cookies for authentication and session management. These are required for the service to function and cannot be disabled.

7.1 This website (intelliinfra.ai)

Our public marketing site uses Google Analytics 4 (measurement ID G-FV1KQPSJRB) to understand which pages people read and how they arrive. Google Analytics sets first-party cookies and processes a truncated IP address and basic device and referrer information on our behalf.

Analytics only runs if you consent. We set Google Consent Mode to deny analytics storage by default, and it stays denied unless you choose "Accept" on the banner shown on your first visit. Your choice is stored locally in your browser; clearing site data will present the banner again. Declining does not limit any part of this site.

This site also loads a web font from Google Fonts, which involves a request to Google's servers. No other third-party trackers, advertising pixels, or session-recording tools are used.

7.2 Forms on this website

• Contact form — we store the name, email, company, phone and message you submit, plus your IP address for abuse prevention. We use it only to respond to your enquiry. Retained for 24 months unless you ask us to delete it sooner.
• Newsletter signup — we store your email address and the page you signed up from. We use it only to send the newsletter you asked for. Every email includes an unsubscribe link, and you can unsubscribe at any time by contacting us.

We do not sell or rent contact or newsletter data, and we do not use it for any purpose other than the one it was collected for.

Your data may be processed in Australia and the United States (where our cloud infrastructure is hosted). We ensure appropriate safeguards are in place for any international transfers in compliance with Australian privacy law.

Intelli-Assist is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: privacy@intelliinfra.ai
• Web: intelliinfra.ai/contact

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).